TM
Thandiswa M
1 reviews | Active since Jan 2024
05 Aug 2024, 14:14
Claim
Today makes a year I’ve been calling clientele with my moms policy who passed on last year july they’ve never paid us they keep on saying they’re still looking at it .this has caused friction at home cause they think I got the money and used it for myself
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
05 Aug 2024, 16:20Dear Thandiswa M
At the outset, we would to express our sincere condolences to you and your family.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would to express our sincere condolences to you and your family.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Aug 2024, 16:20
Official
Dear Thandiswa M
At the outset, we would to express our sincere condolences to you and your family.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would to express our sincere condolences to you and your family.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Aug 2024, 11:14Dear Thandiswa M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that all requirements for the claim to be reviewed was explained and emailed to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that all requirements for the claim to be reviewed was explained and emailed to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply08 Aug 2024, 11:14
Official
Dear Thandiswa M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that all requirements for the claim to be reviewed was explained and emailed to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that all requirements for the claim to be reviewed was explained and emailed to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department