LM
Liyema M
1 reviews | Active since Jul 2025
29 Jul 2025, 15:13
Cheated by a clientele life representative
I am writing this to get help regrding a debit order that was put under my name without my approval by a clientele representative. I am forbidden to cancel on my Capitec app by the insurance company and I was ******* to join the insurance, as I was under the impression that I am joining IFA. They took R367 rands which is my SRD grant that I rely on to live as I am unemployed.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 Jul 2025, 08:19 Dear Liyema M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply30 Jul 2025, 08:19
Official
Dear Liyema M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
LM
Liyema M's updateReviewer Update
30 Jul 2025, 10:23I just got a call from the company and was helped by a lady called joanna. She helped me cancel the policy and i am grateful and happy with her service.
LM
Liyema M's update30 Jul 2025, 10:23
Reviewer Update
I just got a call from the company and was helped by a lady called joanna. She helped me cancel the policy and i am grateful and happy with her service.
Clientele Life's replyOfficial
30 Jul 2025, 10:44Dear Liyema M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Please feel free to contact us again should you require any further assistance.
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Please feel free to contact us again should you require any further assistance.
Market Conduct
Clientele Life
Clientele Life's reply30 Jul 2025, 10:44
Official
Dear Liyema M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Please feel free to contact us again should you require any further assistance.
Market Conduct
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service.
Please feel free to contact us again should you require any further assistance.
Market Conduct
Clientele Life
Clientele Life's replyOfficial
30 Jul 2025, 11:25 Dear Liyema M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected was requested.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected was requested.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply30 Jul 2025, 11:25
Official
Dear Liyema M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected was requested.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
You requested to cancel the product, and the cancellation of the debit order process was confirmed.
The product was still within a Cooling off period and a refund for the premium collected was requested.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct