TC
Trudine C
1 reviews | Active since Jul 2019
25 Sept 2020, 13:22
Changing debit details without my knowledge
My policy has been debited for years on the 26th of every month, for years but on the 23rd i requested a copy of my policy (as to have a printed copy) and they debited me the same day the 23rd!!! I have been sending email after email with no response. I want an answer because will i be debited again on the 26th of the month? What nonsense is this!!! Sort this out Clientele!!!
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Replies (2)
Clientele Life's replyOfficial
25 Sept 2020, 13:29Dear Trudine C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply25 Sept 2020, 13:29
Official
Dear Trudine C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Sept 2020, 11:42Dear Trudine C,
Thank you for raising your concerns with us. Our sincere apologies for any inconvenience caused by the early debit order raised on your account. As per our telephonic conversation, we confirm that your specified debit day is the 26th of each month. It is important to note the following: • Clientèle will use reasonable premium collection methods such as NAEDO tracking which may include debiting your account a few days early so you and your family will enjoy the cover. If there is no money in your bank account on the agreed date we will try again over the next few days, should we have no success in your premium collection.
• If Clientèle is not successful in obtaining your premium, we will resubmit the debit instruction to your bank at any time. This could potentially result in a double deduction on the next debit date. • Should your premium be unmet at the end of the tracking period, a normal unmet fee will be charged, specific to your banking institute. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. In light of the concerns raised regarding the above-mentioned type of billing, we confirm that the policy has been flagged for no early debits. Moving forward, should your debit date be over the weekend or public holiday, we will debit your account on the working day before. I do hope you find this in order and look forward to providing you with our service in the future.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. Our sincere apologies for any inconvenience caused by the early debit order raised on your account. As per our telephonic conversation, we confirm that your specified debit day is the 26th of each month. It is important to note the following: • Clientèle will use reasonable premium collection methods such as NAEDO tracking which may include debiting your account a few days early so you and your family will enjoy the cover. If there is no money in your bank account on the agreed date we will try again over the next few days, should we have no success in your premium collection.
• If Clientèle is not successful in obtaining your premium, we will resubmit the debit instruction to your bank at any time. This could potentially result in a double deduction on the next debit date. • Should your premium be unmet at the end of the tracking period, a normal unmet fee will be charged, specific to your banking institute. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. In light of the concerns raised regarding the above-mentioned type of billing, we confirm that the policy has been flagged for no early debits. Moving forward, should your debit date be over the weekend or public holiday, we will debit your account on the working day before. I do hope you find this in order and look forward to providing you with our service in the future.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Sept 2020, 11:42
Official
Dear Trudine C,
Thank you for raising your concerns with us. Our sincere apologies for any inconvenience caused by the early debit order raised on your account. As per our telephonic conversation, we confirm that your specified debit day is the 26th of each month. It is important to note the following: • Clientèle will use reasonable premium collection methods such as NAEDO tracking which may include debiting your account a few days early so you and your family will enjoy the cover. If there is no money in your bank account on the agreed date we will try again over the next few days, should we have no success in your premium collection.
• If Clientèle is not successful in obtaining your premium, we will resubmit the debit instruction to your bank at any time. This could potentially result in a double deduction on the next debit date. • Should your premium be unmet at the end of the tracking period, a normal unmet fee will be charged, specific to your banking institute. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. In light of the concerns raised regarding the above-mentioned type of billing, we confirm that the policy has been flagged for no early debits. Moving forward, should your debit date be over the weekend or public holiday, we will debit your account on the working day before. I do hope you find this in order and look forward to providing you with our service in the future.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. Our sincere apologies for any inconvenience caused by the early debit order raised on your account. As per our telephonic conversation, we confirm that your specified debit day is the 26th of each month. It is important to note the following: • Clientèle will use reasonable premium collection methods such as NAEDO tracking which may include debiting your account a few days early so you and your family will enjoy the cover. If there is no money in your bank account on the agreed date we will try again over the next few days, should we have no success in your premium collection.
• If Clientèle is not successful in obtaining your premium, we will resubmit the debit instruction to your bank at any time. This could potentially result in a double deduction on the next debit date. • Should your premium be unmet at the end of the tracking period, a normal unmet fee will be charged, specific to your banking institute. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. In light of the concerns raised regarding the above-mentioned type of billing, we confirm that the policy has been flagged for no early debits. Moving forward, should your debit date be over the weekend or public holiday, we will debit your account on the working day before. I do hope you find this in order and look forward to providing you with our service in the future.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life