1 reviews | Active since Jul 2022
CER739642
Clientelle is so *********,their consultants are punishing me because I have exposed them here on helopeter,they rejected my claim saying that I have to be admitted by a specialist not General practioner doctor,with the other claims they paid I was admitted by the same doctor now they are saying they are rejecting the claim,their reasons for rejecting the claim keep on changing first they said they will continue with the claim if the doctor has admitting rights at that hospital of which he does,then later they said I had to be admitted by a specialist not a GP,on the telephonic contract that I agreed to the guy said I must be admitted by a GP,I would not have taken out the policy if they had said on that telephonic contract that I had to be admitted by a specialist,my medical aid clearly says I must be seen by a GP.my friends who have left clientele also said their claims were not rejected because they were admitted by a GP.If you sell someone a policy you cannot go during the policy and change TsnCs when you feel like,for a company so big with so much adverts it's a colossal disappointment when dealing with their consultants
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,