AZ
Agnes Z
1 reviews | Active since Nov 2023
13 Oct 2025, 09:33
Cashback payout
Good Day I have a policy with clientel, which im due for a cashback payout, but when i try to get clarity on when will the payout will be processed i dont get any answers firstly i call clientel consultant twice but both told that they are not sure on how the cashback payout worka, and i decided to send an Email but still no feedback.... Im disappointed
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Replies (3)
Clientele Life's replyOfficial
13 Oct 2025, 09:53Dear Agnes Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply13 Oct 2025, 09:53
Official
Dear Agnes Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
13 Oct 2025, 12:25Dear Agnes Z, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Best regards,
Clientele Life's reply13 Oct 2025, 12:25
Official
Dear Agnes Z, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Best regards,
Clientele Life's replyOfficial
13 Oct 2025, 15:02 Dear Agnes Z, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. It is however noted that you have called earlier and one of our consultants did provide the necessary feedback. Please be informed that I have also sent an email to the email address provided- with detailed feedback for your attention. We sincerely apologise for the misunderstanding and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Best regards,
Clientele Life's reply13 Oct 2025, 15:02
Official
Dear Agnes Z, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. It is however noted that you have called earlier and one of our consultants did provide the necessary feedback. Please be informed that I have also sent an email to the email address provided- with detailed feedback for your attention. We sincerely apologise for the misunderstanding and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Best regards,