RM
Rachel M
1 reviews | Active since Dec 2022
06 Dec 2022, 16:43
Cashback
Am so disappointed with the service I received with clientele agent I am due for my cashback after 15 years with clientele ,I called in last month I was told it has to be 5years and a month ,today I called in again I was told I have to wait for cashback department to update their system. So I need to understand if you guys adhere to your policy documents or it only apply to us when we need to make a claim.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Dec 2022, 10:23Dear Rachel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Dec 2022, 10:23
Official
Dear Rachel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2022, 14:18 Dear Rachel M
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that you have been assisted accordingly with regard to your Cash Back query.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that you have been assisted accordingly with regard to your Cash Back query.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
Clientele Life's reply07 Dec 2022, 14:18
Official
Dear Rachel M
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that you have been assisted accordingly with regard to your Cash Back query.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that you have been assisted accordingly with regard to your Cash Back query.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
RM
Rachel M's updateReviewer Update
07 Dec 2022, 15:14Good day
I would say thank you for the respond and everything was sorted and the clarity on the matter.
Keep it up for the quick response and the way you resolve queries .
Thank you
Madam Maria
I would say thank you for the respond and everything was sorted and the clarity on the matter.
Keep it up for the quick response and the way you resolve queries .
Thank you
Madam Maria
RM
Rachel M's update07 Dec 2022, 15:14
Reviewer Update
Good day
I would say thank you for the respond and everything was sorted and the clarity on the matter.
Keep it up for the quick response and the way you resolve queries .
Thank you
Madam Maria
I would say thank you for the respond and everything was sorted and the clarity on the matter.
Keep it up for the quick response and the way you resolve queries .
Thank you
Madam Maria
Clientele Life's replyOfficial
20 Dec 2022, 11:31Dear Rachel M,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Dec 2022, 11:31
Official
Dear Rachel M,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life