JB
John B
1 reviews | Active since Nov 2019
03 Jul 2020, 12:51
Cash Back ****
Very bad and poor service the the 60 premium cash back policy thing is a big big **** and only a trap to lure customers,my mother has been a loyal policy holder for more than five years , and has always been updated with her policy ,now that it is time for her cash they are giving her the run around and and saying that she never choose the cash back option it is a big shame
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Replies (2)
Clientele Life's replyOfficial
03 Jul 2020, 13:04Dear John B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply03 Jul 2020, 13:04
Official
Dear John B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
06 Jul 2020, 09:46Dear John B,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. We regret to inform you that there were no cash back benefit in 2015 and when the policy was upgraded in 2016, you agreed to the premium paid back benefit. The premium paid back benefit only gets paid upon death of a life assured or you have the option to take 50% of the amount at age 65 years old. Unfortunately you were not satisfied with the findings and opted to escalate your matter. The escalation process has been sent to your cell number via SMS. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards,Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. We regret to inform you that there were no cash back benefit in 2015 and when the policy was upgraded in 2016, you agreed to the premium paid back benefit. The premium paid back benefit only gets paid upon death of a life assured or you have the option to take 50% of the amount at age 65 years old. Unfortunately you were not satisfied with the findings and opted to escalate your matter. The escalation process has been sent to your cell number via SMS. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards,Market Conduct
Clientele Life's reply06 Jul 2020, 09:46
Official
Dear John B,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. We regret to inform you that there were no cash back benefit in 2015 and when the policy was upgraded in 2016, you agreed to the premium paid back benefit. The premium paid back benefit only gets paid upon death of a life assured or you have the option to take 50% of the amount at age 65 years old. Unfortunately you were not satisfied with the findings and opted to escalate your matter. The escalation process has been sent to your cell number via SMS. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards,Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. We regret to inform you that there were no cash back benefit in 2015 and when the policy was upgraded in 2016, you agreed to the premium paid back benefit. The premium paid back benefit only gets paid upon death of a life assured or you have the option to take 50% of the amount at age 65 years old. Unfortunately you were not satisfied with the findings and opted to escalate your matter. The escalation process has been sent to your cell number via SMS. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards,Market Conduct