zK
zandile K
1 reviews | Active since Jul 2019
02 Jul 2019, 08:37
Cash Back Plan not paid!!!
I took two policies in june 2014 for funeral and Hospital plan. then i called in last year to find out about when am i going to get my cash back from both policies and was promised that they would be paid out on the first and now when i ca;llled in yesterday i was told that i do not have a cash back plan for my funeral plan which is weird cause when i took the policy i was told i will get it and then they told me that iw ill get on for my hospital plan only.
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Replies (2)
Clientele Life's replyOfficial
02 Jul 2019, 08:43 Dear zandile K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply02 Jul 2019, 08:43
Official
Dear zandile K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
31 Jul 2019, 16:09 Dear zandile K
By now you have been contacted by our Services Team and Compliance Team. We have confirmed the findings of our investigations and discussed a solution moving forward. We trust that this is all you required in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Compliance Team
By now you have been contacted by our Services Team and Compliance Team. We have confirmed the findings of our investigations and discussed a solution moving forward. We trust that this is all you required in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Compliance Team
Clientele Life's reply31 Jul 2019, 16:09
Official
Dear zandile K
By now you have been contacted by our Services Team and Compliance Team. We have confirmed the findings of our investigations and discussed a solution moving forward. We trust that this is all you required in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Compliance Team
By now you have been contacted by our Services Team and Compliance Team. We have confirmed the findings of our investigations and discussed a solution moving forward. We trust that this is all you required in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Compliance Team