DS
Dominic S
1 reviews | Active since Apr 2020
07 Mar 2024, 15:35
Cash Back
I had a policy which lapse in 2016, somehow in 2020 the policy re-activated without my concern or not authorised by myself.
So now I have the anauthorised debit order of R426.03 that has been ongoing since 2020, and I called the clientel agent to cancel this derbit order. But this debit orders are still ongoing.
I need this policy to be cancelled immediately, and all the money that has been debited to my account to be paid back to me or i will be forced to involve my lawyers for this *****.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Mar 2024, 15:40Dear Dominic S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Mar 2024, 15:40
Official
Dear Dominic S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
18 Mar 2024, 09:03Dear Dominic S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply18 Mar 2024, 09:03
Official
Dear Dominic S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
DS
Dominic S's updateReviewer Update
19 Mar 2024, 12:30No escalation process sent to my cell number, Please clientele life correct your statement
DS
Dominic S's update19 Mar 2024, 12:30
Reviewer Update
No escalation process sent to my cell number, Please clientele life correct your statement
Clientele Life's replyOfficial
02 Apr 2024, 12:58Dear Dominic S,
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that a text message explaining the escalation process was sent on the 12th of March to the number you were contacted on.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that a text message explaining the escalation process was sent on the 12th of March to the number you were contacted on.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply02 Apr 2024, 12:58
Official
Dear Dominic S,
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that a text message explaining the escalation process was sent on the 12th of March to the number you were contacted on.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that a text message explaining the escalation process was sent on the 12th of March to the number you were contacted on.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct