MS
Maki S
1 reviews | Active since Jun 2013
18 Aug 2021, 14:45
Cannot process Claim
My father has a policy with Clientele and we have been trying to process his claim since he passed on. I tried to call Clientele and was redirected to send an e-mail or whatsapp. It's been more than a month trying to get hold of them and no one is responding to my requests but funny cause their debit order go through still every month from my father's account.
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Replies (2)
Clientele Life's replyOfficial
19 Aug 2021, 11:37Dear Maki S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply19 Aug 2021, 11:37
Official
Dear Maki S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
19 Aug 2021, 11:48Dear Maki S,
Thank you for raising your concerns and bringing this matter to our attention.
We would firstly like to send our deepest condolences to you and the rest of the family with the loss of your loved one.
We confirm that we have contacted you and assisted with the query at hand, and confirmed the cancellation process of the mentioned policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Service Support Specialist Siphesihle Rodolo
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We would firstly like to send our deepest condolences to you and the rest of the family with the loss of your loved one.
We confirm that we have contacted you and assisted with the query at hand, and confirmed the cancellation process of the mentioned policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Service Support Specialist Siphesihle Rodolo
Clientele Life
Best regards,
Clientele Life's reply19 Aug 2021, 11:48
Official
Dear Maki S,
Thank you for raising your concerns and bringing this matter to our attention.
We would firstly like to send our deepest condolences to you and the rest of the family with the loss of your loved one.
We confirm that we have contacted you and assisted with the query at hand, and confirmed the cancellation process of the mentioned policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Service Support Specialist Siphesihle Rodolo
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We would firstly like to send our deepest condolences to you and the rest of the family with the loss of your loved one.
We confirm that we have contacted you and assisted with the query at hand, and confirmed the cancellation process of the mentioned policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Service Support Specialist Siphesihle Rodolo
Clientele Life
Best regards,