NM
Nonkosi M

1 reviews | Active since Mar 2026

11 Mar 2026, 07:22

Canellation Request and unauthorised D/O.

Very bad service false advertising to customers and no follow ups with customers queries.

0
Replies (2)
Clientele Life
Clientele Life's reply11 Mar 2026, 07:24
Official
Dear Nonkosi M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply11 Mar 2026, 13:49
Official
Dear  Nonkosi M, 

We confirm that we made contact with you to provide feedback regarding the concerns raised.

At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  As per our telephonic discussion, we confirm that the plan has been cancelled as per your request. Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.

In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.  The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life