TP
Thobeka P
1 reviews | Active since Apr 2020
27 Apr 2020, 10:54
Cancelling funeral cover
Hi I'm Thobeka Zondo I signed in for a clientele funeral cover on 2016 and by that time I was able to pay for it because the father of my child was giving me money every month so in 2018 he got injured from work and he stopped working so since than I wasn't able to pay for the funeral cover and this year they took the money from my child support grant while this money is helping me to feed my finally so I want to cancel this funeral cover
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Replies (2)
Clientele Life's replyOfficial
27 Apr 2020, 15:15Dear Thobeka P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply27 Apr 2020, 15:15
Official
Dear Thobeka P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
29 Apr 2020, 10:21Dear Thobeka P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you were approached by one of our consultants and you gave permission for the policy to deduct from your bank account. As per your request the policy has been cancelled. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you were approached by one of our consultants and you gave permission for the policy to deduct from your bank account. As per your request the policy has been cancelled. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct
Clientele Life's reply29 Apr 2020, 10:21
Official
Dear Thobeka P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you were approached by one of our consultants and you gave permission for the policy to deduct from your bank account. As per your request the policy has been cancelled. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you were approached by one of our consultants and you gave permission for the policy to deduct from your bank account. As per your request the policy has been cancelled. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct