IM
Innocent M
1 reviews | Active since Apr 2021
23 Apr 2021, 16:23
Cancelletion of a policy plan
The lady told me that am only registering for rewards so that everytime i swipe with my card i get a discount only to find out that am being registered as a Policy member and now my R209.00 have been deducted from my Account and i want to sign out and claim my money back.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Apr 2021, 19:10Dear Innocent M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Apr 2021, 19:10
Official
Dear Innocent M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 14:48Dear Innocent M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply04 May 2021, 14:48
Official
Dear Innocent M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct