PN
Portia N
1 reviews | Active since Jul 2015
22 Apr 2020, 11:52
CANCELLED POLICY WITHOUT NOTIFICATION!!!
THIS IS BY FAR THE WORSE COMPANY I'VE EVER DEALT WITH!!! I HAVE NUMEROUS POLICIES WITH YOU THAT I HAVE BEEN PAYING WITHOUT FAIL, I SWITCHED BANKS LAST MONTH AND FOR SOME REASON...ONE OF MY POLICIES WAS NOT PAID! YOUR COMPANY DID NOT EVEN HAVE THE COURTESY TO INFORM ME OF SUCH!! MY POLICY WAS JUST CANCELLED! I SPOKE TO JEFFERSON AND HIS SUPERIOR WHO DID NOT EVEN BOTHER TO GIVE ME HER NAME, BOTH FAILED TO REINSTATE MY POLICY AND I WAS TOLD THAT THERE IS BAD PAYMENT HISTORY ON THE POLICY! HOW IS THAT EVEN POSSIBLE???? FOR SUCH A BIG COMPANY YOUR SERVICE SUCKS!!!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
22 Apr 2020, 12:21Dear Portia X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply22 Apr 2020, 12:21
Official
Dear Portia X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
22 Apr 2020, 21:52Dear Portia X
By now you have been contacted and we have confirmed that we have no records of a call between Jefferson and his Superior.
We have since provided with a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely.
Siphesihle Rodolo
Service Support Specialist
By now you have been contacted and we have confirmed that we have no records of a call between Jefferson and his Superior.
We have since provided with a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely.
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply22 Apr 2020, 21:52
Official
Dear Portia X
By now you have been contacted and we have confirmed that we have no records of a call between Jefferson and his Superior.
We have since provided with a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely.
Siphesihle Rodolo
Service Support Specialist
By now you have been contacted and we have confirmed that we have no records of a call between Jefferson and his Superior.
We have since provided with a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely.
Siphesihle Rodolo
Service Support Specialist
Best regards,
PN
Portia N's updateReviewer Update
23 Apr 2020, 09:21 THIS QUERY HAS NOT BEEN RESOLVED!!! WHICH "WAY FORWARD" ARE YOU REFERRING TO???
PN
Portia N's update23 Apr 2020, 09:21
Reviewer Update
THIS QUERY HAS NOT BEEN RESOLVED!!! WHICH "WAY FORWARD" ARE YOU REFERRING TO???
Clientele Life's replyOfficial
24 Apr 2020, 12:25Dear Portia X,
Please be informed that we have sent through a detailed email on the provided email address (pxuba03@******) to confirm the way forward regarding your policy status.
Furthermore we have also gave you the correct escalation process should you not be satisfied with the outcome of your dispute.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Please be informed that we have sent through a detailed email on the provided email address (pxuba03@******) to confirm the way forward regarding your policy status.
Furthermore we have also gave you the correct escalation process should you not be satisfied with the outcome of your dispute.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply24 Apr 2020, 12:25
Official
Dear Portia X,
Please be informed that we have sent through a detailed email on the provided email address (pxuba03@******) to confirm the way forward regarding your policy status.
Furthermore we have also gave you the correct escalation process should you not be satisfied with the outcome of your dispute.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Please be informed that we have sent through a detailed email on the provided email address (pxuba03@******) to confirm the way forward regarding your policy status.
Furthermore we have also gave you the correct escalation process should you not be satisfied with the outcome of your dispute.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,