CO
Charmaine O
1 reviews | Active since Jan 2021
02 Feb 2021, 10:18
Cancelled Policy
We cancelled our Lasting Dignity Cash Back policy on 5 August 2020 with Mr. Thabo Mokhlona. Policy number: ***. Clientele kept on deducting premiums from our bank account until December 2020.
We requested a refund, but no feedback has been received.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Feb 2021, 10:31Dear Charmaine O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Feb 2021, 10:31
Official
Dear Charmaine O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Mar 2021, 13:54Dear Charmaine O,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have been incontact with you to address all the above mentioned concerns and as per telephonic conversation we would like to sincerely apologize for the level of service recieved. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the policy has been cancelled and we have given the turnaround time for the refund proccess.
We trust that this all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have been incontact with you to address all the above mentioned concerns and as per telephonic conversation we would like to sincerely apologize for the level of service recieved. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the policy has been cancelled and we have given the turnaround time for the refund proccess.
We trust that this all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply29 Mar 2021, 13:54
Official
Dear Charmaine O,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have been incontact with you to address all the above mentioned concerns and as per telephonic conversation we would like to sincerely apologize for the level of service recieved. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the policy has been cancelled and we have given the turnaround time for the refund proccess.
We trust that this all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have been incontact with you to address all the above mentioned concerns and as per telephonic conversation we would like to sincerely apologize for the level of service recieved. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the policy has been cancelled and we have given the turnaround time for the refund proccess.
We trust that this all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist