1 reviews | Active since Oct 2020
Cancelled Policy
Clientele has the poorest customer service ever. After the first premium, I have communicated with them to tell them that I cannot afford the policy and requested my money back and to cancel the policy. No communication was received from them in this regard, and now the end of October they again deducted monies from my account. This is **************** since I have indicated to them that this policy is unaffordable, and to cancel this policy. I have indicated that I will write a review on Hello Peter. Now they are fast to send a confirmation receipt email of the complaint and want to investigate. Too late. South Africans need to know about your poor service and be wary of how you do business. The fact that no communication is received after the cancellation of a policy via email is just unacceptable.
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have sent you an email regarding the concerns raised.
Kindly respond to the email in order for us to further investigate the concerns raised.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now we have sent you an email regarding the concerns raised.
Kindly respond to the email in order for us to further investigate the concerns raised.
We look forward to your response.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. With reference to the concerns raised on the premium deducted for the policy in question, it was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and upon contacting you we explained the refund process. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. With reference to the concerns raised on the premium deducted for the policy in question, it was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and upon contacting you we explained the refund process. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life