KR
Kamohelo R
1 reviews | Active since May 2013
05 Mar 2021, 15:00
Cancelled my policy without me knowing
My funeral policy has been cancelled without me knowing
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
08 Mar 2021, 10:58Dear Kamohelo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply08 Mar 2021, 10:58
Official
Dear Kamohelo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
09 Mar 2021, 09:15Dear Kamohelo,
As per telephone discussion, I have confirmed the reason the policy is currently in a lapsed status. I also confirmed that we don’t have any records whereby new banking details were provided to us in 2020. I have forwarded your details to the reinstatement department and you should be receiving a call with 24/48 hours. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
As per telephone discussion, I have confirmed the reason the policy is currently in a lapsed status. I also confirmed that we don’t have any records whereby new banking details were provided to us in 2020. I have forwarded your details to the reinstatement department and you should be receiving a call with 24/48 hours. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
Clientele Life's reply09 Mar 2021, 09:15
Official
Dear Kamohelo,
As per telephone discussion, I have confirmed the reason the policy is currently in a lapsed status. I also confirmed that we don’t have any records whereby new banking details were provided to us in 2020. I have forwarded your details to the reinstatement department and you should be receiving a call with 24/48 hours. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
As per telephone discussion, I have confirmed the reason the policy is currently in a lapsed status. I also confirmed that we don’t have any records whereby new banking details were provided to us in 2020. I have forwarded your details to the reinstatement department and you should be receiving a call with 24/48 hours. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist