BM
Bontle M
1 reviews | Active since Aug 2014
24 Nov 2021, 04:58
Cancelled debit order clientele funeral policy.They knew on the first 30 days cancellation would have passed so they did an early debit order.Such ******.
I had a funeral cover with clientel and cancelled it on 26th October 2021.To my shock and disgust the company debited my money yesterday when the debit order normally goes off on the 1st of each month This is theft and I want my money back.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
24 Nov 2021, 09:23Dear Bontle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Nov 2021, 09:23
Official
Dear Bontle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
24 Nov 2021, 12:16Dear Bontle M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the cancellation of your policy.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
Furthermore, we have confirmed the turnaround time for the refund should the premium be confirmed successful by the bank.
We confirm that we have contacted you and addressed all raised concerns regarding the cancellation of your policy.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
Furthermore, we have confirmed the turnaround time for the refund should the premium be confirmed successful by the bank.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 Nov 2021, 12:16
Official
Dear Bontle M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the cancellation of your policy.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
Furthermore, we have confirmed the turnaround time for the refund should the premium be confirmed successful by the bank.
We confirm that we have contacted you and addressed all raised concerns regarding the cancellation of your policy.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
Furthermore, we have confirmed the turnaround time for the refund should the premium be confirmed successful by the bank.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
BM
Bontle M's updateReviewer Update
24 Nov 2021, 12:23Problem resolved.Ms Rodolo contacted me.She was so professional and polite.No blame shifting...thank you Ms Rodolo for your assistance and professionalism.Sometimes all clients need is to be heard and you listened.5 stars for you service!!!
BM
Bontle M's update24 Nov 2021, 12:23
Reviewer Update
Problem resolved.Ms Rodolo contacted me.She was so professional and polite.No blame shifting...thank you Ms Rodolo for your assistance and professionalism.Sometimes all clients need is to be heard and you listened.5 stars for you service!!!
Clientele Life's replyOfficial
25 Nov 2021, 09:05Dear Bontle M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Ms. Rodolo whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Nov 2021, 09:05
Official
Dear Bontle M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Ms. Rodolo whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life