MM
Molete M
1 reviews | Active since Oct 2020
05 Aug 2024, 11:12
Cancelled Debit order
Cancelled a debicheck last month and still went off 400 taken and still this month again they took R400 despite this Debit order cancelled an they don't want to refund my grocery money
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Replies (2)
Clientele Life's replyOfficial
05 Aug 2024, 14:20Dear Molete M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Aug 2024, 14:20
Official
Dear Molete M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Aug 2024, 15:36Dear Molete M, We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that we confirm that the policy was cancelled on the 2nd of August and the refund process has also been explained. A letter confirming the cancellation has been sent to the email address you provided during our telephone conversation. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply05 Aug 2024, 15:36
Official
Dear Molete M, We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that we confirm that the policy was cancelled on the 2nd of August and the refund process has also been explained. A letter confirming the cancellation has been sent to the email address you provided during our telephone conversation. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life