Cancelled after false marketing quote
<p>PN ********** 87. I got a quote online and excepted. when documents was mailed to me the cover was less than on quote via phone. I phoned to cancel but payment went of anyway. I requested the voice recordings but im just being ignored. Next step FSP and a lot of bad pablicity for youre company.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Still not a word from Clientele
Still not a word from Clientele
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our investigator (Cecil Malgal) has been in contact with you today to provide you with feedback regarding your dispute.
As discussed, your policy has been cancelled as per your request and the call recordings were also sent to you. Furthermore, the necessary refund has been processed and will be paid within 7 to 10 working days.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Elsa Fourie
Team Leader Compliance
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our investigator (Cecil Malgal) has been in contact with you today to provide you with feedback regarding your dispute.
As discussed, your policy has been cancelled as per your request and the call recordings were also sent to you. Furthermore, the necessary refund has been processed and will be paid within 7 to 10 working days.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Elsa Fourie
Team Leader Compliance