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Nontsasa T

1 reviews | Active since Nov 2023

16 Nov 2023, 03:03

Cancelled a policy 2 years ago, they are still deducting!

I have cancelled a funeral policy before the pandemic, however, they keep deducting!

No communication none whatsover, but good in debiting and few months of not deducting.

Clientele is a **** with no service.

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Replies (2)
Clientele Life
Clientele Life's reply16 Nov 2023, 09:18
Official
Dear  Nontsasa T,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 

Judith Mboweni
Service Support Specialist  
Clientele Life 

Clientele Life
Clientele Life's reply16 Nov 2023, 14:58
Official
Dear  Nontsasa T,
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Service Support Specialist 
Clientele Life