UN
Unathi N
1 reviews | Active since Feb 2022
28 Feb 2022, 00:06
Cancellations of life insurance
I have been ******* by a clientele sales person saying that we were going to check whether I qualify for a funeral policy and there won't be any money deducted from my account and I woke up in the morning found out that R119 was deducted from my account for life insurance I would like to cancel the insurance since I can't afford to pay for it
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Replies (2)
Clientele Life's replyOfficial
28 Feb 2022, 10:56Dear Andile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Feb 2022, 10:56
Official
Dear Andile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 Mar 2022, 08:58Dear Andile N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct
Clientele Life's reply04 Mar 2022, 08:58
Official
Dear Andile N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct