bG
beergxz G
1 reviews | Active since May 2016
27 Mar 2026, 09:02
Cancellation terror!!! worst service!!
So a few weeks ago I got a sales call from clientele and sold me a funeral cover which I thought at the time was great however a few hours later got to see better deals and Somma sent an email to cancel the very same day, and they never did I followed up with more emails and they said someone will call me so when that agent called me the said no they were not cancellations they deal with debit orders, and after telling her that I cancelled the policy she just didn't care and proceeded to debit my account even after I cancelled debit order mandate they still attempted to debit my account!!!!!! what the F**** mnx no man this is a bad customer service at its best. Clientele doesn't want to cancel my policy even after sending them numerous emails. now I wonder how claims work.... bad bad service.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
27 Mar 2026, 10:18Dear beergxz G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply27 Mar 2026, 10:18
Official
Dear beergxz G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
27 Mar 2026, 14:09Dear beergxz G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have canceled the plan in accordance with your request, as we discussed over the phone, and a letter verifying the cancellation of your plan has been sent to the email address you supp****. We sincerely regret any inconvenience and delay.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have canceled the plan in accordance with your request, as we discussed over the phone, and a letter verifying the cancellation of your plan has been sent to the email address you supp****. We sincerely regret any inconvenience and delay.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply27 Mar 2026, 14:09
Official
Dear beergxz G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have canceled the plan in accordance with your request, as we discussed over the phone, and a letter verifying the cancellation of your plan has been sent to the email address you supp****. We sincerely regret any inconvenience and delay.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have canceled the plan in accordance with your request, as we discussed over the phone, and a letter verifying the cancellation of your plan has been sent to the email address you supp****. We sincerely regret any inconvenience and delay.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
bG
beergxz G's updateReviewer Update
27 Mar 2026, 14:16thank you for your prompt assistance in this matter much appreciated.
bG
beergxz G's update27 Mar 2026, 14:16
Reviewer Update
thank you for your prompt assistance in this matter much appreciated.
Clientele Life's replyOfficial
27 Mar 2026, 15:46Dear Beergxz G,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Clientele Life's reply27 Mar 2026, 15:46
Official
Dear Beergxz G,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct