SN
Sinegugu N

1 reviews | Active since Apr 2021

20 Apr 2021, 02:52

Cancellation ****

On Thursday I was doing my shopping at Davenport centre Durban KZN when I was approached by one of clientele IFA members asking me to join and make money .. I repeatedly asked them are there any premiums that I have to pay , and they said no ... They then proceeded to install the app on my phone and take my banking details. I continuously asked them should I want to cancel this can I ?? And the top marketing person for 2020 said yes definitely. I signed and did everything make, after signing there was a premium of R399 per month showing at the top of my screen , I asked them what that’s about because they said I don’t pay anything and they said well you going to pay that every month should I not recruit people .. I then got very furious because I asked them upon signing . I then immediately requested to cancel everything and continue with my shopping because they are basically misleading people , the guy then continued to say you can’t cancel you’ve already signed it’s a done deal.

That very same day I got home and sent an email requesting for this to be cancelled because I’m no longer interested, till today I haven’t received a response. Please help in cancelling this clientele IFA membership

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Replies (2)
Clientele Life
Clientele Life's reply20 Apr 2021, 09:02
Official
Dear Sinegugu N,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply14 May 2021, 13:12
Official
Dear Sinegugu N, 

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
 
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.   We would like to apologise for any inconvenience caused in this regard.
 
We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so.

 Yours sincerely,

Market Conduct Team