DR
Dimakatso R
1 reviews | Active since Feb 2026
19 Feb 2026, 14:45
Cancellation Request Ignored After Same-Day Sign-Up
I signed up for Clientèle Perks at a mall on the same day, but shortly afterwards I exercised my right to cancel within the cooling-off period.
I sent a written cancellation email immediately, before any debit order was processed, making it clear that I do not wish to continue with the policy and that I do not authorise any deductions. However, I am only receiving automated responses asking me to call, and my written cancellation has not yet been acknowledged.
I have cancelled within the legally allowed cooling-off period and expect the membership to be cancelled without delay and with confirmation in writing. No debit order should be loaded or processed against my account.
I request that Clientèle processes this cancellation based on my written notice and confirms that the policy has been terminated.
Regards, Dimakatso Ramphisa
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
19 Feb 2026, 15:08Dear Dimakatso R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply19 Feb 2026, 15:08
Official
Dear Dimakatso R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
20 Feb 2026, 10:52Dear Ramphisa, Thank you for giving us the opportunity to assist regarding the complaint logged. As per our conversation on even day , I have contacted you on the number we have on record and assisted with your request. Furthermore , I informed you that we require 31 days cancellation notice and that the debit order for the 1st of March 2026 has been raised but should we successfully receive the premium , a refund will be processed. If you need any further assistance, you can contact our Client Services Department on *** or email *** Regards
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Clientele Life's reply20 Feb 2026, 10:52
Official
Dear Ramphisa, Thank you for giving us the opportunity to assist regarding the complaint logged. As per our conversation on even day , I have contacted you on the number we have on record and assisted with your request. Furthermore , I informed you that we require 31 days cancellation notice and that the debit order for the 1st of March 2026 has been raised but should we successfully receive the premium , a refund will be processed. If you need any further assistance, you can contact our Client Services Department on *** or email *** Regards
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
DR
Dimakatso R's updateReviewer Update
19 Mar 2026, 14:28I previously reported this matter regarding the cancellation of my policy with Clientèle (Policy Number: *** / Complaint ***).
I was informed in writing that although the debit order for 1 March 2026 had already been raised, a refund would be processed once the premium was successfully received. The debit order was processed from my account on 3 March 2026.
I later spoke to a consultant on the 11th who confirmed that the refund would be processed and that the money would reflect in my account on the 13th. However, as of today (19 March), the refund has still not been received.
I would appreciate an urgent update on the status of this refund and confirmation that the policy has been cancelled. If the matter is not resolved soon, I will escalate the complaint to the Financial Sector Conduct Authority (FSCA).
I was informed in writing that although the debit order for 1 March 2026 had already been raised, a refund would be processed once the premium was successfully received. The debit order was processed from my account on 3 March 2026.
I later spoke to a consultant on the 11th who confirmed that the refund would be processed and that the money would reflect in my account on the 13th. However, as of today (19 March), the refund has still not been received.
I would appreciate an urgent update on the status of this refund and confirmation that the policy has been cancelled. If the matter is not resolved soon, I will escalate the complaint to the Financial Sector Conduct Authority (FSCA).
DR
Dimakatso R's update19 Mar 2026, 14:28
Reviewer Update
I previously reported this matter regarding the cancellation of my policy with Clientèle (Policy Number: *** / Complaint ***).
I was informed in writing that although the debit order for 1 March 2026 had already been raised, a refund would be processed once the premium was successfully received. The debit order was processed from my account on 3 March 2026.
I later spoke to a consultant on the 11th who confirmed that the refund would be processed and that the money would reflect in my account on the 13th. However, as of today (19 March), the refund has still not been received.
I would appreciate an urgent update on the status of this refund and confirmation that the policy has been cancelled. If the matter is not resolved soon, I will escalate the complaint to the Financial Sector Conduct Authority (FSCA).
I was informed in writing that although the debit order for 1 March 2026 had already been raised, a refund would be processed once the premium was successfully received. The debit order was processed from my account on 3 March 2026.
I later spoke to a consultant on the 11th who confirmed that the refund would be processed and that the money would reflect in my account on the 13th. However, as of today (19 March), the refund has still not been received.
I would appreciate an urgent update on the status of this refund and confirmation that the policy has been cancelled. If the matter is not resolved soon, I will escalate the complaint to the Financial Sector Conduct Authority (FSCA).
Clientele Life's replyOfficial
19 Mar 2026, 14:32Dear Dimakatso R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply19 Mar 2026, 14:32
Official
Dear Dimakatso R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.