ZS
Zamani S
1 reviews | Active since Feb 2021
09 Feb 2021, 20:41
Cancellation policy
I was recently ******* by clientele sales person to join the client funeral plan. The lady said we only checking if i do qualify for the policy. After few minutes i receive an sms saying i am now an clientele client, R283.37 will be deducted on the 28 feb as the payment of the funeral cover. Please help me to cancel this policy, i am not working i will not be able to pay this amount.
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Replies (4)ZS
Zamani S's updateReviewer Update
09 Feb 2021, 21:31Please help, i really need to cancel this policy
ZS
Zamani S's update09 Feb 2021, 21:31
Reviewer Update
Please help, i really need to cancel this policy
Clientele Life's replyOfficial
10 Feb 2021, 09:04Dear Zamani S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply10 Feb 2021, 09:04
Official
Dear Zamani S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
ZS
Zamani S's updateReviewer Update
10 Feb 2021, 09:10Thank you for your support. I will be very happy when my issue is resolved. I really need this help.
ZS
Zamani S's update10 Feb 2021, 09:10
Reviewer Update
Thank you for your support. I will be very happy when my issue is resolved. I really need this help.
Clientele Life's replyOfficial
10 Feb 2021, 14:45Dear Zamani S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding your cancellation request and have explained the 45 days grace period refund process with you should the debit order be successful.
Furthermore an SMS and email will be sent to you confirming cancellation of the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Client Service Support
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding your cancellation request and have explained the 45 days grace period refund process with you should the debit order be successful.
Furthermore an SMS and email will be sent to you confirming cancellation of the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Client Service Support
Clientele Life's reply10 Feb 2021, 14:45
Official
Dear Zamani S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding your cancellation request and have explained the 45 days grace period refund process with you should the debit order be successful.
Furthermore an SMS and email will be sent to you confirming cancellation of the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Client Service Support
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding your cancellation request and have explained the 45 days grace period refund process with you should the debit order be successful.
Furthermore an SMS and email will be sent to you confirming cancellation of the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Client Service Support