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MALUSI M
1 reviews | Active since May 2021
18 May 2021, 12:10
Cancellation of the Policy and Refund
I do not Understand why taking money from our account without our permission. I sent an email declaring the cancellation of the policy and asking for a refund. even today i have not get any response. I am a student, i cannot pay for subscription. The guy who approached me **** to me that i will get paid if i join IFA and nothing will be required from me. now he is no where to be found and clientele is taking money from my account. Please cancel the policy and refund the money i paid because i had no knowledge of what the policy was for.
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Replies (2)0
Replies (2)Clientele Life's replyOfficial
18 May 2021, 13:41Dear MALUSI M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply18 May 2021, 13:41
Official
Dear MALUSI M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 May 2021, 14:54Dear MALUSI M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer.
Please be informed that we have sent you a detailed email on the provided email regarding your cancellation request and the cancellation proccess.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply18 May 2021, 14:54
Official
Dear MALUSI M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer.
Please be informed that we have sent you a detailed email on the provided email regarding your cancellation request and the cancellation proccess.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
