Cancellation of the policy

Clientele life gives people problem when they have to cancel their policy,,they debited my account twice in a month and i didnt even agree to that amount,i was told i would be called but no body called now,now they are debiting my account...i called them to cancel out my policy but they delaying the process,,yersterday someone said he will call me but he never did..today i called they told to email my concerns they cant help me. Plz close my policy(***.