ZD
Zama D
1 reviews | Active since Apr 2021
15 Apr 2021, 19:25
Cancellation of the of Clientele Life policy
I was triggered by this agents. They told me that they are not signing me any policy. Little did I know I got the message regarding about my policy number. All they explained to me was about the rewards and while they ******** me saying by 23rd of April this month they will take R229.. I called the call centre about the cancellation of my policy they told me they will get back to me with an cancellation document. Up until now there is nothing. I've emailed them never got any response. I'm a student I can't afford this. Please help me please before they deduct anything.
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Replies (2)
Clientele Life's replyOfficial
16 Apr 2021, 09:06Dear Zama D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply16 Apr 2021, 09:06
Official
Dear Zama D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:34Dear Zama D,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience caused.
By now you have been contacted by our Investigator (Millicent Maswanganyi), who provided you with feedback in terms of your dispute, and who also confirmed the necessary refund process.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Life's reply04 May 2021, 15:34
Official
Dear Zama D,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience caused.
By now you have been contacted by our Investigator (Millicent Maswanganyi), who provided you with feedback in terms of your dispute, and who also confirmed the necessary refund process.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Market Conduct