GG
Gopolang G
1 reviews | Active since Apr 2021
07 May 2021, 13:17
Cancellation of premium policy
Dear insured I tried to call and write emails for Clientele Life but I didn't get any relevant feedback I would like to cancel the premium policy, I was tracing by a girl who works for Clientele Life, she tells me that she checked me whether I qualify for any policy, but now my money disappear in my account because of her, I'm a student and I can't afford to pay for that policy
My policy number ********55 Please I need refund
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Replies (2)
Clientele Life's replyOfficial
07 May 2021, 15:43Dear Gopolang G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 May 2021, 15:43
Official
Dear Gopolang G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
22 Jun 2021, 14:25Dear Gopolang G,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life's reply22 Jun 2021, 14:25
Official
Dear Gopolang G,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist