MH
Mahlomola H
1 reviews | Active since Mar 2021
15 Mar 2021, 15:44
Cancellation of policy plan
Hello, am Mahlomola Morena from Tzaneen,on the 5th of January 2021 I met these ladies who work for clientele at town and one of them ******* me into joining the clientele life , she did so by saying it was just an application which could help in future if I wanted to have a policy plan for clientele.Then on the 26 of February R265 was deducted on my account as a debit order from clientele. So I would like to be helped to cancell this policy plan as i am a student and I cannot afford the monthly premiums.
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Replies (2)
Clientele Life's replyOfficial
15 Mar 2021, 15:48Dear Mahlomola H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply15 Mar 2021, 15:48
Official
Dear Mahlomola H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
18 Mar 2021, 16:36 Dear Mahlomola H
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. Permission was obtained to debit your account.
The policy has been cancelled and the way forward was explained. The escalation process was sent to your cell number. Let us know if you need further assistance. Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. Permission was obtained to debit your account.
The policy has been cancelled and the way forward was explained. The escalation process was sent to your cell number. Let us know if you need further assistance. Yours sincerely,
Market Conduct Team
Clientele Life's reply18 Mar 2021, 16:36
Official
Dear Mahlomola H
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. Permission was obtained to debit your account.
The policy has been cancelled and the way forward was explained. The escalation process was sent to your cell number. Let us know if you need further assistance. Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. Permission was obtained to debit your account.
The policy has been cancelled and the way forward was explained. The escalation process was sent to your cell number. Let us know if you need further assistance. Yours sincerely,
Market Conduct Team