ZO
Zita O
1 reviews | Active since Mar 2025
01 Jul 2025, 21:41
Cancellation of policy on 03/06/2023
Re: cancellation *** Clientele Funeral Dignity Plan [CSE: 8DyCdy, TKT: dq43rD] I canceled this policy in June 2023, due to the fact that I am unemployed. Clientele keep on deducting without my app. In February 2025 spoke to your consultant to cancel the policy once again. Who went to reinstate this policy again? Please refund my payment of R611. 85 that was deducted today. And cancel my policy as per my email send
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Clientele Life's replyOfficial
02 Jul 2025, 08:20Dear Zita O,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's reply02 Jul 2025, 08:20
Official
Dear Zita O,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's replyOfficial
02 Jul 2025, 14:05Dear Zita O,
Thank you for raising your concerns with us.
We confirm that we made contact with you and explained that the policy was still in effect because our Retentions team called you in February 2025, and gave you the choice of a premium holiday for April, May, and June 2025. The consultant clarified that the policy will resume in July 2025 and that the premium holiday will only last for three months. According to the call recording you accepted the offer.
Please take note that the policy was cancelled today. Since we need 31 days to cancel the debit order, the premium that was deducted for July 2025 will not be refunded.
Since you were unhappy with the findings, you decided to escalate your matter to the Independent Complaints Arbitrator. We have emailed their contact details.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Thank you for raising your concerns with us.
We confirm that we made contact with you and explained that the policy was still in effect because our Retentions team called you in February 2025, and gave you the choice of a premium holiday for April, May, and June 2025. The consultant clarified that the policy will resume in July 2025 and that the premium holiday will only last for three months. According to the call recording you accepted the offer.
Please take note that the policy was cancelled today. Since we need 31 days to cancel the debit order, the premium that was deducted for July 2025 will not be refunded.
Since you were unhappy with the findings, you decided to escalate your matter to the Independent Complaints Arbitrator. We have emailed their contact details.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Client Life
Service Support Team Leader
Client Life
Clientele Life's reply02 Jul 2025, 14:05
Official
Dear Zita O,
Thank you for raising your concerns with us.
We confirm that we made contact with you and explained that the policy was still in effect because our Retentions team called you in February 2025, and gave you the choice of a premium holiday for April, May, and June 2025. The consultant clarified that the policy will resume in July 2025 and that the premium holiday will only last for three months. According to the call recording you accepted the offer.
Please take note that the policy was cancelled today. Since we need 31 days to cancel the debit order, the premium that was deducted for July 2025 will not be refunded.
Since you were unhappy with the findings, you decided to escalate your matter to the Independent Complaints Arbitrator. We have emailed their contact details.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Thank you for raising your concerns with us.
We confirm that we made contact with you and explained that the policy was still in effect because our Retentions team called you in February 2025, and gave you the choice of a premium holiday for April, May, and June 2025. The consultant clarified that the policy will resume in July 2025 and that the premium holiday will only last for three months. According to the call recording you accepted the offer.
Please take note that the policy was cancelled today. Since we need 31 days to cancel the debit order, the premium that was deducted for July 2025 will not be refunded.
Since you were unhappy with the findings, you decided to escalate your matter to the Independent Complaints Arbitrator. We have emailed their contact details.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Client Life
Service Support Team Leader
Client Life