BJ
Bulela J
1 reviews | Active since Oct 2020
21 Oct 2020, 11:27
Cancellation of Policy
I would like Clientele to cancel the IFA policy as I was unaware that there will be monthly deductions and please refund my money because I do not work and will not be able to pay for future premiums
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Replies (2)
Clientele Life's replyOfficial
21 Oct 2020, 12:59Dear Bulela J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Oct 2020, 12:59
Official
Dear Bulela J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Oct 2020, 11:38 Dear Bulela J,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through IFA (Independent Field Advertiser), where you signed the application permitting her to debit your bank account. The policy has been cancelled and the way forward was discussed and you confirmed that you are satisfied with the feedback.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply23 Oct 2020, 11:38
Official
Dear Bulela J,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through IFA (Independent Field Advertiser), where you signed the application permitting her to debit your bank account. The policy has been cancelled and the way forward was discussed and you confirmed that you are satisfied with the feedback.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct