SM
Siboniso M
1 reviews | Active since Dec 2020
05 Dec 2020, 12:57
CANCELLATION OF POLICY!!!
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise 3 weeks later I recieved an sms from clientele informing me that they will be a debit of R265 without my consent. I tried contacting customer care service with no luck. A few days ago I woke up to R265 taken from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it
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Replies (2)
Clientele Life's replyOfficial
05 Dec 2020, 20:24Dear Siboniso M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Dec 2020, 20:24
Official
Dear Siboniso M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Dec 2020, 15:30 Dear Siboniso M
By now you have been contacted by our investigator Nobuhle Jantjie who has confirmed the channel in which the policy was app**** for.
She has further confirmed a solution moving forward and we trust that this is all you require in this regard however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our investigator Nobuhle Jantjie who has confirmed the channel in which the policy was app**** for.
She has further confirmed a solution moving forward and we trust that this is all you require in this regard however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Market Conduct Team
Clientele Life's reply10 Dec 2020, 15:30
Official
Dear Siboniso M
By now you have been contacted by our investigator Nobuhle Jantjie who has confirmed the channel in which the policy was app**** for.
She has further confirmed a solution moving forward and we trust that this is all you require in this regard however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our investigator Nobuhle Jantjie who has confirmed the channel in which the policy was app**** for.
She has further confirmed a solution moving forward and we trust that this is all you require in this regard however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Market Conduct Team