CC
Carol C
1 reviews | Active since Apr 2021
26 Apr 2021, 08:53
Cancellation of policy
Hie my name is Carol Nomthandazo Chili been trying to cancel my IFA policy .policy number (AV701198) but each and every month they keep on debting my account and if I try to contact their call centre they drop the call on me once i ask for cancellation ,and on their website it shows the policy is for R280 but in actual fact they deduct R400 even my bank statements and notifications can prove this
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Replies (2)
Clientele Life's replyOfficial
26 Apr 2021, 11:37Dear Carol C
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Apr 2021, 11:37
Official
Dear Carol C
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Apr 2021, 15:52Dear Carol C
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy will be cancelled as per your request and the encashment process was explained accordingly. The premium allocation was correctly explained to you and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life's reply26 Apr 2021, 15:52
Official
Dear Carol C
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy will be cancelled as per your request and the encashment process was explained accordingly. The premium allocation was correctly explained to you and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life