Cancellation of policy

Item: Clientele Life
Rating: 1
Author: James N

I requested for cancellation of all policies I have with clientele but the funeral policy was never canceled

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

27 May 2025, 09:41

Dear James N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply27 May 2025, 09:41

Official

Dear James N,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's replyOfficial

27 May 2025, 14:33

Dear James N

As per our discussion, the necessary feedback has been provided today regarding the concerns raised.

Furthermore , On the 8th of May 2025 , I spoke to you regarding your active policies with Clientele and you requested to only cancel one policy and that was done.

On today’s call, I confirmed our conversation and everything that was discussed and even gave detailed information about your investment policy.

I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.

Vusumuzi Dlamini

Services Recovery Specialist

Clientele Life

Clientele Life's reply27 May 2025, 14:33