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Nana A
1 reviews | Active since Mar 2022
04 Mar 2022, 14:39
Cancellation of policy
<div>03 Mar 2022, 08:19 Cancellation Of Policy Dear Sir/Madam I would like help with cancelling of a funeral policy. I was ******* into joining by one of Clientele sales agents who had told me that she was only gaining commission if I had signed up, and would further receive a call to cancel if I wasn't interested, which hasn't happened. Now my account is being debited with an amount I can't afford a funeral policy because I'm not working and I dont have any form of income.Will also want a refund on the debit that went off today at 1am that is my grandchild school fees I need it bcoz I need to pay the school fees.</div>
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Replies (2)
Clientele Life's replyOfficial
07 Mar 2022, 10:51Dear Nana A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Mar 2022, 10:51
Official
Dear Nana A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Mar 2022, 09:43 Dear Nana A
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Kind regards,
Market Conduct Team
Clientele Life's reply17 Mar 2022, 09:43
Official
Dear Nana A
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Kind regards,
Market Conduct Team