CM
Chantelle M
1 reviews | Active since Apr 2021
23 Apr 2021, 09:04
Cancellation of policy
I want to cancel a policy that i was not even aware i had, today clientele took money from my bank account im still trying to understand why they dont communicate with their so called 'policy holders' I've been calling, emailing and even tried their WhatsApp self service. I still didnt get help, all i want is to cancel the policy
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Apr 2021, 10:09Dear Chantelle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Apr 2021, 10:09
Official
Dear Chantelle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
26 Apr 2021, 09:46Dear Chantelle M
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Clientele Life's reply26 Apr 2021, 09:46
Official
Dear Chantelle M
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct