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nwayitelo N
1 reviews | Active since Jun 2021
02 Jun 2021, 01:20
CANCELLATION OF POLICY
MY NAME IS NWAYITELO AND RECENTLY I WAS AMBUSHED BY ONE OF CLIENTELE AGENTS ON THE STREET AND THEY ******* ME INTO OPENING A POLICY WITHOUT MY KNOWLEDGE. THE LDY ONLY TOLD ME ABOUT THE REWARDS BUT SHE NEVER TOLD ME THAT I WAS SUPPOSED TO PAY A PREMIUM OF R250 A MONTH. IONLY FOUND OUT ABOUT THE PREMIUM AFTER RECIEVING A MESSAGEFROM CLIENTELE INFORMING ME THAT THE FIRST PREMIUM WILL BE DEDUCTED ON JUNE 23. THIS IS NOT WHAT I SIGNED UP FOR AND I WANT TO CANCEL THE POLICY WITH IMMEDIATE EFFECT BECAUSE IM STILL A STUDENT ANDI WILL NOT BE ABLE TO AFFORD IT.
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Replies (2)
Clientele Life's replyOfficial
02 Jun 2021, 08:50Dear nwayitelo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Jun 2021, 08:50
Official
Dear nwayitelo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Jul 2021, 20:47Dear Nwayitelo N
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply18 Jul 2021, 20:47
Official
Dear Nwayitelo N
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct