TM
Thulethu M
1 reviews | Active since Oct 2020
21 Oct 2020, 11:58
Cancellation of policy
I would like Clientele to cancel my IFA policy because I was unaware that there would be monthly deductions and I would also like to be refunded because I don't work so I won't be able to pay for future premiums
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Replies (2)
Clientele Life's replyOfficial
21 Oct 2020, 13:46Dear Thulethu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Oct 2020, 13:46
Official
Dear Thulethu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Oct 2020, 11:37Dear Thulethu M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was taken through IFA (Independent Field Advertiser), where you signed an application form, giving permission for your account to be debited. As per your request the policy has been cancelled.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards
Market Conduct
Clientele Life's reply23 Oct 2020, 11:37
Official
Dear Thulethu M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was taken through IFA (Independent Field Advertiser), where you signed an application form, giving permission for your account to be debited. As per your request the policy has been cancelled.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards
Market Conduct