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Pennie K

1 reviews | Active since Mar 2022

03 Mar 2022, 08:19

Cancellation Of Policy

Dear Sir/Madam I would like help with cancelling of a funeral policy. I was ******* into joining by one of Clientele sales agents who had told me that she was only gaining commission if I had signed up, and would further receive a call to cancel if I wasn't interested, which hasn't happened. Now my account is being debited with an amount I can't afford a funeral policy because I'm not working and I'm a student.

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Replies (3)
Clientele Life
Clientele Life's reply03 Mar 2022, 09:52
Official
Dear Pennie K,
 
We confirm receipt of the concerns raised.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
       
 Yours sincerely,
  
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life  
PK
Pennie K's update03 Mar 2022, 11:17
Reviewer Update
I hope it won't take forever.
Clientele Life
Clientele Life's reply03 Mar 2022, 13:21
Official
Dear  Pennie K, 
  
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
As per telephonic discussion, we have outlined all raised concerns and assisted with the cancellation as per request. We also confirm that there are no further debits to be raised in your account. 

We trust you find this in order however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
 Siphesihle Rodolo
 Service Support Specialist 
 Clientele Life