MS
Mmasetshaba S
1 reviews | Active since Sept 2020
03 Sept 2020, 23:04
Cancellation of policy
I was ask by one of my friend to join the clientele life IFA.Because he was not working I did join the business without knowing that the will be deduction every month on my account.Before I provided anything i asked him if my money will be deducted he said no there won't be any deductions,it's been two months now with them deducting on my account.And I am a student how will i survive to pay R335 every month.I called them asking them to cancel my policy and their debit order they say I have cancelled it so I want to be so sure that my stepend won't be deducted this month as I have serve notice of it to be cancelled. Thank you in advance
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Replies (2)
Clientele Life's replyOfficial
04 Sept 2020, 09:28Dear Mmasetshaba S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply04 Sept 2020, 09:28
Official
Dear Mmasetshaba S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Sept 2020, 08:18Dear Mmasetshaba S,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
Feedback was that you did give permission for the policy, and you logged the complaint just to ensure that there will be no further debit orders going off your account. Our consultant did confirm no further debit order will be taken however no refund as you did give permission for the policy.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologize for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply10 Sept 2020, 08:18
Official
Dear Mmasetshaba S,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
Feedback was that you did give permission for the policy, and you logged the complaint just to ensure that there will be no further debit orders going off your account. Our consultant did confirm no further debit order will be taken however no refund as you did give permission for the policy.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologize for any inconvenience this may have caused you.
Regards,
Market Conduct