BS
Bongani S
1 reviews | Active since Apr 2021
23 Apr 2021, 06:35
Cancellation of policy
I recently got ******* by a clientele sales person into checking of I qualify for a loan only to find out that she was registering me to join their policy an now R277 was deducted an I wanna cancel the policy because I never agreed to this an get my money back
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Replies (2)
Clientele Life's replyOfficial
23 Apr 2021, 13:14Dear Bongani S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Apr 2021, 13:14
Official
Dear Bongani S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
26 Apr 2021, 09:34Dear Bongani S
Thank you for raising your concerns.
Thank you for raising your concerns.
We confirm that we have assessed your complaint and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback.
It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account.
As requested, the policy has successfully been cancelled and the refund process was explained, as the policy was cancelled within the day grace period .
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply26 Apr 2021, 09:34
Official
Dear Bongani S
Thank you for raising your concerns.
Thank you for raising your concerns.
We confirm that we have assessed your complaint and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback.
It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account.
As requested, the policy has successfully been cancelled and the refund process was explained, as the policy was cancelled within the day grace period .
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct