1 reviews | Active since Jun 2015
Cancellation of policy
Clientele has once again cancelled my policy without informing me. They have not been debiting from the account and have never phoned to say if they were having a problem. This is the 2nd time this has happened. Spoke to a lady at the call centre and she had no clue what was going on. I was informed I would be contacted within 48 hours, this was a week ago. Purely *********** staff.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the reasons for the status of your policy has been provided. You have confirmed that you would consult with your bank regarding the rejection codes received and we will await your feedback.
Regarding the concerns raised with reference to our consultants confirming that they are not of the of the status or activity on your policy, we have confirmed that we do not have any records of this telephonic discussion.
Our records indicate that options to make manual payments to ensure that your policy remains active, were provided prior to this query. However, no payments were received therefore the policy lapsed correctly.
We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the reasons for the status of your policy has been provided. You have confirmed that you would consult with your bank regarding the rejection codes received and we will await your feedback.
Regarding the concerns raised with reference to our consultants confirming that they are not of the of the status or activity on your policy, we have confirmed that we do not have any records of this telephonic discussion.
Our records indicate that options to make manual payments to ensure that your policy remains active, were provided prior to this query. However, no payments were received therefore the policy lapsed correctly.
We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist