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Unathi D

1 reviews | Active since Nov 2020

27 Nov 2020, 04:50

Cancellation of my premium with IFA

I would like to cancel my debit order with Clientele life as well as getting a refund for the last deduction which was R778 , wayyyy more than they should deduct. I'm a student, I cannot afford the policy anymore. That was my last cash I had. Please be considerate and refund me the last deduction. I'm at Res, I might be having my last meal for the month tomorrow. Please do it as soon as you can. IFA number :AF956764 , I will hear from you. My contact number: ***

Thank you

0
Replies (2)
Clientele Life
Clientele Life's reply27 Nov 2020, 09:05
Official
Dear   Unathi D,

We confirm receipt of the concerns. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply01 Dec 2020, 10:09
Official
Dear Unathi D,

Thank you for raising your concerns and bringing this matter to our attention.

We have attempted to contact you today on the provided number to discuss and address your complaint, to no success.

Kindly provide us with an alternative number or convenient time to call you in order for us to conclude our investigations.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist 
Clientele Life