DS
Dennis S
1 reviews | Active since May 2021
29 May 2021, 10:27
Cancellation of my policy
I once was by clientele life sales person into joining their,as per our agreement they said they are going to to check if I qualify for the policy or not and they will get back to me after 30 days.But to my surprise they are debiting R216 every month from my account without any authority from me.I tried calling to cancel the policy but they are taking me back and forth.They are playing with people's lives and that is not ok.i would like to be helpful with the cancellation of my policy.
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Replies (2)
Clientele Life's replyOfficial
29 May 2021, 13:31Dear Dennis S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply29 May 2021, 13:31
Official
Dear Dennis S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jun 2021, 16:22Dear Dennis S
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply03 Jun 2021, 16:22
Official
Dear Dennis S
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct