SB
Shiree B
1 reviews | Active since Apr 2021
12 Apr 2021, 21:28
Cancellation of membership
I have send Clientelife several emails to cancel my membership with them. There is no right indication or direction. I urgently want to cancel my membership because I'm not in need of it anymore. They don't respond to my emails and the consultants don't either give you right information
I need help urgently
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
12 Apr 2021, 21:45Dear Shiree B
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply12 Apr 2021, 21:45
Official
Dear Shiree B
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
SB
Shiree B's updateReviewer Update
12 Apr 2021, 21:58I will wait for you response quickly
SB
Shiree B's update12 Apr 2021, 21:58
Reviewer Update
I will wait for you response quickly
SB
Shiree B's updateReviewer Update
13 Apr 2021, 08:54I'm really tired of you guys who dont respond and come back to a person. I just want to end my service with you that's all.
I will never refer someone to Clientele life ever.
Can you respond via ***
I will never refer someone to Clientele life ever.
Can you respond via ***
SB
Shiree B's update13 Apr 2021, 08:54
Reviewer Update
I'm really tired of you guys who dont respond and come back to a person. I just want to end my service with you that's all.
I will never refer someone to Clientele life ever.
Can you respond via ***
I will never refer someone to Clientele life ever.
Can you respond via ***
Clientele Life's replyOfficial
14 Apr 2021, 09:43Dear Shiree B,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
Our records indicate that Lerato Tshabalala has contact you and assisted accordingly as per request.
It is important to note that we do not hold any record of multiple emails received to cancel your policy.
We thank you for allowing us to resolve your complaint in an amicable manner.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Department
Clientele Life Insurance
Clientele Life's reply14 Apr 2021, 09:43
Official
Dear Shiree B,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
Our records indicate that Lerato Tshabalala has contact you and assisted accordingly as per request.
It is important to note that we do not hold any record of multiple emails received to cancel your policy.
We thank you for allowing us to resolve your complaint in an amicable manner.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Department
Clientele Life Insurance