NR
Ndiambani R
1 reviews | Active since Apr 2021
29 Apr 2021, 00:29
Cancellation of Funeral policy: Promised food voucher turned into a funeral policy by CLIENTELE Sales Agent
Good day
My father (Rambofheni Kuvhanganani) was ******* in joining a Clientele funeral cover he knows nothing about. This happened at Thohoyandou CBD and it has became a norm amongst your sales agents in tricking older people promising them food vouchers. My father just received his SRD Covid grant and you debited R304. Please cancel his policy as soon as possible and refund his money.
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Replies (2)
Clientele Life's replyOfficial
29 Apr 2021, 09:20Dear Ndiambani R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Apr 2021, 09:20
Official
Dear Ndiambani R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 May 2021, 14:11Dear Ndiambani R
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed.
We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Clientele Life's reply14 May 2021, 14:11
Official
Dear Ndiambani R
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed.
We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct