Hellopeter
Share Your Experience
LK
Londiwe K

1 reviews | Active since Jul 2023

10 Jul 2023, 17:26

CANCELLATION OF FUNERAL POLICY FROM CLIENTELE

Today I was ******* by the Clientele sales person to join Clientele funeral plan saying that it was a free application and he was checking whether my card qualifies or not for free discounts for being a capitec customer but I got an sms saying stuff about clientele which means inwas given wrong information.But right now I just received an SMS saying that R260 will be debited from my bank account. Can you please help cancel the policy because I'm unemployed and I can't afford. This is a concern

0
Replies (4)
Clientele Life
Clientele Life's reply11 Jul 2023, 08:24
Official
Dear Londiwe K,  

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
         
Yours sincerely, 

Lindiwe Mabizela 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply11 Jul 2023, 11:48
Official
Dear Londiwe K , 

We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. 
 
At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  
 
As per our telephonic discussion with you, we have assisted with the cancellation of your Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Nonhlanhla Ngwenya 
Service Support Specialist 
Clientele Life 
LK
Londiwe K's update12 Jul 2023, 07:46
Reviewer Update
Thank you for cancelling the policy. But I want to report the team of clientele working at Megacity in Umlazi Durban. They are a ****. Luring unsuspecting individuals using false information that is a violation on its own. To show that they are ****** one of them called Lwazi he took my phone and approved the debit order himself. I did not approve it. They lure you by saying as a capitec customer you will be getting discounts. Getting your banking details like that. I really need to report the whole group. The whole sales department needs some sort of training because sales is not about being a ***** you sell the whole product to the customer with the correct information.
Clientele Life
Clientele Life's reply12 Jul 2023, 08:42
Official
Dear Londiwe K, 
  
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
 
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator.  The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings .  The escalation process was sent via SMS to the provided number. 

We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 
 
Nonhlanhla Ngwenya 
Service Support Specialist 
Clientele Life