MC
Mmamonale C
1 reviews | Active since Apr 2021
30 Apr 2021, 19:04
CANCELLATION OF FUNERAL POLICY FROM CLIENTELE
Good afternoon
I was recently ******* by the Clientele sales person to join Clientele funeral plan saying that it was a free application and he was checking whether my card qualifies or not and that I will be contacted by the Clientele to tell me more about the policy and confirm if I'm interested or not. But right now I just received an SMS saying that R230 wa debited from my bank account. Can you please help cancel the policy because I'm a first year student and I can't afford.
Regards.
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Replies (3)MC
Mmamonale C's updateReviewer Update
30 Apr 2021, 19:08And please refund my money back as I need to buy textbooks and other learning metarials
MC
Mmamonale C's update30 Apr 2021, 19:08
Reviewer Update
And please refund my money back as I need to buy textbooks and other learning metarials
Clientele Life's replyOfficial
03 May 2021, 09:08Dear Mmamonale C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 May 2021, 09:08
Official
Dear Mmamonale C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 May 2021, 14:25Dear Mmamonale C
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Market Conduct
Clientele Life's reply14 May 2021, 14:25
Official
Dear Mmamonale C
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Market Conduct